Frequently Asked Questions
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Will our group be traveling with other schools or organizations?
No. Every Gerber Tours program is privately customized for your group. You will never be combined with another school or organization unless you specifically request a shared experience.
How do participants register and submit payments?
We make registration and payments simple through our Participant Billing Portal. Each traveler can register online and make payments directly to Gerber Tours through your unique tour code. Tour leaders receive real-time access to participant status, balances, and updates, so there is no need to collect or manage funds.
How does Gerber Tours support safety and supervision while on tour?
Safety is our highest priority. Gerber Tours is a founding member of SYTA and helped establish industry safety standards in group touring. We maintain strict operating procedures, vendor screening, insurance coverage, and on-tour protocols. Night security is available, and 24/7 emergency support is provided while you are on tour.
What is included in the tour price?
Gerber Tours handles every detail from planning through your return home. Your tour package typically includes transportation (motor coach and/or airfare), hotel accommodations, meals, attractions, performances or events, and on-tour support. Every itinerary is fully customized, so inclusions may vary based on your program goals and budget.
Is there a mobile app for our tour?
Yes. All Gerber Tours travelers receive access to our On-Tour Mobile App, which includes your full itinerary, hotel and transportation details, emergency contacts, and real-time updates.
Are chaperones included in the program?
Yes. One chaperone is included for every 20 students. Additional chaperones can be added to meet your school or organization’s supervision requirements.
How are dietary restrictions and food allergies handled?
Dietary needs are collected during registration and shared with our partners in advance. We work with restaurants and venues to provide appropriate options whenever possible.
Can parents or guests participate in the tour?
This is determined by the Tour Organizer based on supervision needs and available space.
What happens in the event of an emergency while on tour?
Gerber Tours provides 24/7 emergency support. Our on-call team coordinates directly with tour directors, transportation partners, hotels, and local authorities as needed.
Do you have fundraising or financial support available for our tour?
Yes. Gerber Tours partners with GroupFund to provide an online fundraising platform for our groups. Families can fundraise digitally, track progress in real time, and apply funds directly to their tour balance. There is no product handling, no upfront cost, and groups keep up to 90% of the money they raise!
Do you accommodate travelers with disabilities or special needs?
Yes. We are committed to creating inclusive experiences and will work with your group to make appropriate arrangements.
What makes Gerber Tours different from other tour companies?
Gerber Tours is a family owned and operated tour company founded in 1982 by former educator Marvin Gerber. Every tour is fully customized, never combined with other groups, and supported by real people before, during, and after travel. Our leadership’s role in establishing national safety standards, combined with our hands-on approach and long-standing partnerships, allows us to deliver safe, meaningful, and well-managed group tours.
How long has Gerber Tours been in business?
Gerber Tours was founded in 1982. For more than 40 years, we have planned thousands of tours for schools and organizations across the country. Our longevity reflects the trust placed in us by educators, administrators, and families who return to travel with us year after year.
Are there any hidden fees or additional costs?
No. Your tour pricing is transparent. Your proposal outlines what is included and what is not included so you can make informed decisions.
Resources & Articles
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